Alpha Professional Tools

Sales tax will be charged on all shipments to California, Georgia, Illinois, New Jersey, Florida, Pennsylvania, Texas, Washington and Missouri unless an up-to-date state resale tax certificate for that state is on file with Alpha®. Sales tax will be charged on all drop shipments to California, Pennsylvania and Washington unless an up-to-date state resale tax certificate for that state is on file with Alpha®.

Alpha® ships via UPS Ground Service unless otherwise requested.
All claims for merchandise damaged in transit must be filed with the carrier of record, rather than with Alpha Professional Tools®. Please check all cartons for damages prior to accepting from carrier. The delivery driver should note damage to cartons and sign the bill of lading.
Inspect all cartons upon receipt. Claims for shortages will be considered when reported within 48 hours from receipt.

New tool warranties are as follows:

* Misuse, improper service, altered, disassembled, or tools repaired by an unauthorized repair center voids the warranty.

All tool repairs carry a 30-day warranty
Alpha® is the only authorized repair center in the USA (Oakland, NJ & Las Vegas, NV)
Warranty repairs receive priority service
A $20.00 estimate fee per tool for non-warranty tools will be applied. If the tool is repaired, the $20.00 estimate fee will be applied toward the labor charge. Any parts used in the repair of the tool will be an addtional charge.
Dealer Loaner / Demo program (subject to availability)
End-User Loaner program (subject to availability)
Quick turnaround: usually 3-5 days after receipt of authorization to repair
Replacement tool parts can be ordered directly from Alpha® (Note: a $10 minimum per order applies for end-users/tool repair shops).
Loaner Tools For Tools Under Warranty –
- Alpha® pays ground UPS freight charges to ship a loaner tool to the customer. Customer pays freight to return the loaner back to Alpha®.
Loaner Tools For Tools Not Under Warranty –
- All freight charges are paid by the customer. The customers’ credit card will be charged the full list price of the tool if the loaner is not returned within 30 days.

Return authorization must be secured from Alpha® before any merchandise is returned.

Always read and follow directions found on labels and elsewhere. Always wear proper personal protection equipment. Always follow OSHA and ANSI safety procedures.
Liability - The following is made in lieu of all warranties, express or implied: Alpha Professional Tools® only obligation shall be to replace such quantity of product proved to be defective provided that such guarantees or replacement are a stated policy. Alpha Professional Tools® and/or manufacturer shall not be liable for injury, direct or indirect, and loss or damage, arising from the use of or inability to use the product. The dealer individually; and on behalf of its employees and endusers, acknowledge the inherent danger in the use of power tools and blades therefore the user assumes all risk.

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