UPDATE - Coronavirus (COVID-19)

April 15, 2020

During this time of unprecedented uncertainty, all of us here at Alpha® are concerned about the safety and well-being of our families, colleagues, customers, partners, and the many friends who make up our global family.
Our hearts are with those who have been affected personally by the outbreak of coronavirus (COVID-19) as well as the many communities around the world that are facing extreme measures in the attempt to slow its spread.

We are taking actions to safeguard the health of our employees and preserve our ability to operate. We have identified areas which we consider critical to operate and have implemented plans to ensure we have enough staff to operate safely and ship products to our customers.

Unfortunately, it has become necessary to place some of our employees on a temporary furlough. Our management team and staff on hand will continue working to make certain our operations continue to run efficiently to assist our customers.

As you may be aware, the entire global supply chain has been impacted due to the COVID-19 outbreak, which has led to some disruptions in shipping services. We currently have sufficient inventory of product and parts but are asking customers to provide additional lead time going forward.

Best wishes for safety and good health to all.

March 24, 2020

Our facility is open for business and we are processing orders and repairing tools. We have sales, customer service and operations representatives available by phone, Skype, e-mail, or text to answer your questions and to maintain our daily operations.

In addition, product and parts can still be ordered online directly from our product pages.

We are monitoring the latest developments and following the appropriate recommendations by the authorities. Our goal is to keep our employees and their families safe while continuing to service our customers. We appreciate your patience and understanding during these unprecedented times.

March 16, 2020

To Our Customers and Friends,

As the situation with the coronavirus (COVID-19) continues to evolve, Alpha® is continuing business as usual and working to minimize any disruptions. Nothing is more important than the health and safety of our employees, customers, partners and the community. We are taking steps to minimize those risks as recommended by the CDC.

Our plan is to continue to keep our facility open and operating, and will make modifications in our day-to-day business operations as needed. Although we prefer to meet in person, the use of technology allows us to work remotely and virtual meetings are as effective.

Alpha® prides itself on providing seamless customer service and responsiveness and will continue to do our best to ship products promptly. Our Sales, Customer Service and Technical staff are available to you. You may also visit our website for product information and other details.
As new developments emerge regarding the coronavirus, we will share our company directives and continue to operate safely and effectively.

Thank you for your business and we hope you and your family are all well. Please reach out to us if you have any questions or concerns.

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