Tool Repair Information & Centers

 

 

 

 

All Tools Carry a One (1) Year Warranty*

*Applies to tools sold after January 1, 2016 within USA Only

 Note: Misuse, improper service, altered, disassembled, or tools repaired by an unauthorized repair center voids the warranty. Normal wear and routine maintenance are not covered under warranty.

 Alpha® offers two repair centers in the USA:

Quick turnaround: usually 3-5 days after receipt of authorization to repair

Warranty repairs receive priority service

Any tool sent in for repair during the warranty period that is not found to have defects in material and/or workmanship, will be quoted a $30.00 labor fee and cost of parts needed for repair.

Non-warranty repairs will be charged a $30.00 estimate fee per tool before an estimate is performed. Any parts used in the repair of the tool will be an additional charge.

The customer is responsible for all freight charges to send tools into Alpha® for repair.
Tools will be shipped back to the customer freight prepaid.

All unclaimed tools will become the property of Alpha® if not resolved within a 90-day period. All quoted tools that are processed as DNRR (do-not-repair-return) will be sent back unassembled at the customer’s expense.

All tools that are repaired carry a 30-day warranty

 

 Dealer Demo/Loaner Tools (subject to availability) - The tool remains the property of Alpha® and is on loan to the dealer. Alpha® pays ground freight charges to ship demo/loaner tool to the customer. All demo/loaner tools are covered by a limited lifetime warranty.

 

End-User Loaner for Tools Sent In for Repair (subject to availability) - All freight charges are paid by the customer. The customers’ credit card will be charged the full list price of the tool if the loaner tool is not returned within 30 days.

Note: When sending a tool in for repair, please include your company and contact information along with a copy of the sales receipt (if under warranty).

Authorized Repair Centers:

Eastern USA

Alpha Professional Tools®
103 Bauer Drive
Oakland, NJ 07436
Phone #:(800) 648-7229 Ext. 240
E-mail: tooldesk@alpha-tools.com

Western USA

A1 Industrial & eReplacementParts.com
7036 South High Tech Drive
Midvale, UT 84047
Phone #:(801) 285-7232
E-mail: dale@ereplacementparts.com

Replacement Tool Parts - Spare Parts can be ordered.  


 

 

 

 

All Tools Carry a One (1) Year Warranty*

*Applies to tools sold after January 1, 2016 within Canada Only

 Note:  Misuse, improper service, altered, disassembled, or tools repaired by an unauthorized repair center voids the warranty. Normal wear and routine maintenance are not covered under warranty.

 For additional information on repair centers in Canada, contact our main office at 800-648-7229 or via e-mail at tooldesk@alpha-tools.com.

Authorized Repair Centers:

Canada

GranQuartz Canada Inc.
137, Junction Street
Stanstead, QC J0B 3E4
Phone #: (800) 520-7223 ext. 224
E-mail: sperron@granquartz.ca

Canada

Derusha Supply Inc.
67 Principale
Stanstead, QC J0B 3E5
Phone #: (800) 567-2778
E-mail: sales@derusha.com

Replacement Tool Parts - Spare Parts can be ordered.  


The Alpha® Tool warranty is valid only for tools sold in the USA and Canada.

To find an repair center, contact our main office at 201-337-3343 or via e-mail at tooldesk@alpha-tools.com.

Replacement Tool Parts - Spare Parts can be ordered.